Thank you for taking the time to share your feedback. We’re delighted that you enjoyed visiting the town and appreciate your recommendation.
However, we're sorry to hear that your experience with our tour company did not fully meet your expectations. We apologize for the technical difficulties with the guide's microphone, which clearly impacted your ability to hear and engage with the commentary. We understand how important clear communication is to a memorable and enriching tour, and we will work to ensure our equipment is checked and functioning properly for future tours.
We also regret that the guide’s approach felt impersonal. Our goal is to create meaningful and engaging experiences, and we’ll take your comments into account to improve our guide training and ensure they connect more effectively with our guests.
Lastly, we are concerned about the behavior of the driver. Safety is our utmost priority, and we take your observations about phone use and distractions very seriously. We will address these issues internally to ensure our drivers are focused and professional at all times.
Dear Debbie,
thank you once again for your feedback. We hope that if you join us again in the future, we can provide a much more enjoyable and engaging experience.